Founder-routed communication Redactions are acceptable No logins requested first
Plain-language handling note

Packet handling and confidentiality

This page explains what DockLedger needs for a first review, what it does not need, and how completed-load packets are handled before a broader pilot exists.

Send this first
  • One recent completed-load packet
  • Rate confirmation, signed BOL, signed POD
  • Lumper receipt or unloading receipt if applicable
  • Exported dwell proof or time-stamped screenshots
  • Current invoice draft, if your team already created one
Do not send this first
  • TMS usernames or passwords
  • Broker portal logins
  • Bank account or factor credentials
  • ELD account credentials
  • Anything unrelated to the completed load being reviewed
How packets are handled

Small-scope review before anything broader.

Founder-routed communication

First contact, first packet questions, and first review communication go directly through Alex Khatib in Phoenix, AZ.

Redactions are acceptable

Customer names, rates, and unrelated internal notes can be removed for the first packet if that makes the first review easier.

Output stays document-based

Recommendations reference the packet itself: what the documents support, what they do not support, and what proof is still missing.

Final approval remains human

DockLedger does not auto-submit invoices or disputes. Submission, wording, numbering, and customer-facing decisions stay with your team.

Operational note

What this page is and what it is not.

This is a practical handling note for first-contact packet review. It is not a legal services page and it is not a request for broad system access.

The initial goal is straightforward: review one completed-load packet, decide whether the paperwork supports additional billing or shows a packet gap, and return that recommendation with evidence before you decide whether to expand.

If you want a broader pilot after that first look, scope and handling can be restated in writing before more packets move over.

Questions first

Use email or phone before sending anything sensitive.

Email

alex@dockledgerfreight.com

Ask how the first review works or send one redacted packet when ready.

Email Alex
Phone

(480) 382-4583

Call or text for a quick explanation before deciding whether to send a packet.

Call or text